FREQUENTLY ASKED QUESTIONS

To offer you a better experience, all orders in Greece are shipped using the Speedex Courier. For orders over 50€ delivery is free.

For orders under 50€ within Greece there is a 5€ cost. 

Delivery time is 1 to 5 business days within Greece.

For global orders the shipping is implemented by DHL and cost varies depending on the destination. Delivery may take up to 10 working days.
If you want to return your order for any reason, you can do so within 14 days.

The order that is to be sent to a delivery address that is outside the EU, may be subject to import duties and taxes whose payment must be made when the shipment arrives at the delivery address. You will be responsible for the payment of these amounts corresponding to import duties and taxes.

All priority shipments (express) with destinations outside the EU are subject to customs fees and import taxes to be paid by the recipient upon delivery. The amount is established by each country’s government.

Contact us at info@musacollection.gr so that we can change or cancel your order before sending it. To cancel your order, we’ll need to receive your request between 24-48 hours after the purchase was made. Shortly we will contact you to confirm if the cancellation of your order has been made possible.

We are sad to hear this but we totally respect your opinion, so yes – this is possible within 14 days of receiving the product. Please send us an email for this.

As an online customer, you have the right to return any product purchased within 14 days of delivery and be reimbursed for the full amount within 30 days of delivery. Please note that the product must be in exactly the same condition (new) as you received it. Return the product to its original packaging, just as it was delivered. If you need more information on how to proceed, please contact us via email. Customers are responsible for the return shipping charges and eventual custom charges. Shipping address: MUSA Collection, Poseidonos 83, Glyfada, 16675, Greece, +30 6944655575

*The customer must include their name and order number on the package.

CONTACT

info@musacollection.gr
+30 6989 85 9018
Monday - Friday 9:00 - 18:00 (UTC+2)